Checking In With the New Fly Delta App for iPhone

Ever since I’ve posted about my trying out the new Fly Delta app for iPad, I’ve been getting a few emails and comments about the iPhone app. Most of those were either asking what happened to the upgrade list, or telling me that someone at Delta said the iPhone app no longer had the upgrade list. I was certain I viewed the list on the iPhone with the new app before my last flight, but unfortunately, I took a 2-week hiatus from travel. Now that I’m back out and about, I thought it would be a good opportunity to see what the iPhone app can do, or more importantly, verify whether or not the upgrade list works.

I checked in yesterday morning for my flight using the app by clicking the red check-in button on the home screen.

I wanted to see if the upgrade list was there, so I went back to My Trips and found my flight.

Low and behold, there was a link for the Upgrade/Standby List, so I clicked on it, and found myself on the list. Number 2 for a handful of seats….yeah, that’ll last! :)

So…the upgrade list is alive and well, and appears to be even more clearly presented than before. Wouldn’t surprise me if there were some issues early on with it, so it may have been appearing and disappearing from time to time. You can even buy a wi-fi pass with your iPhone app now. You know how I feel about buying miles, which you can now do with the app as well. Don’t do it unless you have a specific award already lined up, and you need them to top off your account.

Finally, this update also made the Fly Delta app compatible with Passbook. The Fly Delta app for iPhone has been a favorite of mine, and continues to be. I like what Delta is doing with putting tools you can use in the hands of customers.

-MJ, January 30, 2013

Update: I am currently unable to view the upgrade list for my return flight, and I have reported the issue to Delta.

About Marshall Jackson

Marshall Jackson is a former airline pilot, grounded by diabetes. After spending several years in operations management, he exited the airline business for a more stable career. But that hasn't dampened his interest in airplanes, airlines and travel in general.

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Comments

  1. The upgrade list is only showing up for the second leg of my two leg flights. Yesterday I could view it from ATL-MCO but not my PHX-ATL segment

  2. I travel every week and book my flights 3-4 weeks ahead. After the travel agent books a future trip, I login to the Delta website to verify my FF and TSA trusted traveler info is attached to the itinerary and I ALWAYS review my seat assignment.

    Two trips ago, I used the “Checkin” feature of the iPhone app for the first time. I was in a huge rush, and just hit “Next” several times until the boarding pass bar code appeared. When I got to the gate, and looked for my seat assignment, I see the message “Seat assigned at gate”. So of course, I was assigned the seat in the far rear corner by the washroom.

    The next week, I used the app, and noticed it offered to sell me an upgraded seat. I declined, then went to check my assignment. The mobile app indicated “Seat assigned at gate”… Not wanting the last seat again, I paid the money for a seat upgrade.

    Yhis week I went to my Delta account on a PC, verified I had a seat assignment but did not check in. I then went to the iPhone app, started to checkin and it tells me “Seat assigned at gate” offering to sell me a seat again. I declined and went to the PC to checkin.

    Seems like using the mobile app at checkin takes away your original seat assignment and pressures you to purchase a “Comfort” seat for $30.

    Another clever airline rip-off.

  3. @Emmett, I haven’t experienced that myself. Unfortunately, I don’t fly again until Saturday, so I have no opportunity to test the issue. This certainly didn’t happen last week when I flew, and used the app to check in.

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