Delta Air Lines

Tag Archives for Delta Air Lines.

SkipLagged and SkyMiles – Just Like Money

Rene penned a piece this morning on using Skiplagged to maximize the value of your SkyMiles. In fairness, he was quite clear that this is NOT the thing to do if you intend to remain a member of the program. In fact, the title of the post was “Can SkipLagged & hidden city ticketing help with Delta awards? YES (but don’t do it)!” (emphasis mine) Having worked for another airline, I can’t count the number of messages I received from corporate security telling me to greet customer X on flight XXX to let them know that they’d been caught using “back to back” or “hidden city” ticketing. And by the way, the one-way walk up fare you’ll need to buy…

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Jets Are Carrots Too

I like carrots. They’re good for your vision and they taste good too. But when a 737-900 becomes a carrot? Yes, they probably taste good as well…..if you’re a Delta Air Lines pilot. Last night, after I had digitally detoxed for the evening, Delta announced a conditional order for 40 Boeing 737-900ERs and 20 Embraer E190 jets. Simple enough for an airline, but this order is conditional on Delta’s pilots, represented by the Air Line Pilots Association (ALPA), approving a recently negotiated tentative agreement with the company. According to Delta, the airline “will enter into an aircraft acquisition deal with The Boeing Co. for 20 Embraer E190 aircraft and 40 additional new 737-900ERs upon ratification of a tentative agreement covering…

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Delta Completes Major LAX Upgrades

Delta flyers to/from Los Angeles can rejoice, Delta has completed some major upgrades at its LAX terminal. “We’re fast on our way to becoming the airline of choice in Los Angeles by understanding what moves L.A. – its most prominent industries, its most desired destinations, and its discerning customers’ required amenities for travel,” said Delta President Ed Bastian. “Our investments in T5 now offer Angelenos a more premium airport experience, from check-in to take-off.” A key part of the upgrade is the addition of a private Delta ONE check in area. According to Delta, “Delta ONE at LAX provides the most innovative premium check-in experience at LAX of any carrier and is consistent with Delta’s other premium offerings on-board and at the…

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The Delta Mixed Award Kerfuffle – Something Caught My Eye

This morning, Rene posted a clarification from Delta on the issue of mixed cabin awards. You likely already know the story, but in summary Delta has changed SkyMiles rules to: We learned from Rene this morning that if you live in…let’s say some backwater in Indiana (sorry, I couldn’t help myself and some of you will get the joke-for the record, I think Indiana is a fine place) and have to fly a single cabin CRJ, that won’t break the fare. But you cannot fly Delta One over and coach back on a single ticket…or you won’t be able to at some point. You can call now and make it happen apparently. That’s less of an issue with one-way awards (FINALLY),…

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Delta’s Unique Idea for Managing Carry On Luggage and Boarding Times

Delta Air Lines is conducting an interesting experiment. Early Valet, as it is known, is a test in place for certain flights where Delta staff actually pre-place your carry on bag above your assigned seat prior to boarding. The goal is to reduce the amount of time spent boarding the aircraft. Every minute of delay costs money, and it appears that Delta is looking for ways to eliminate as many of those delay minutes as possible. According to seattletimes.com, “Early Valet will be offered through August on some departures from Delta’s busiest airports — Atlanta, New York, Los Angeles, Detroit, Minneapolis, Salt Lake City and Seattle.” Apparently, the focus is on leisure oriented flights where I suppose less experienced travelers…

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Watch for This When Using Ultimate Rewards for Delta Tix

I was recently pricing some Delta travel from Fort Lauderdale, a big Spirit market, and stumbled across this. That’s a mighty attractive fare, but note that it’s a “Basic Economy” E fare. If you’re a Medallion flier that matters because you will essentially lose your biggest Medallion benefits if you buy it for this trip. No sweat as I would gladly pay an extra $15 for access to all the benefits of my Platinum Medallion status. Just for giggles, I decided to price the Delta flights using Ultimate Rewards points and here’s what I found. Notice something? Ultimate Rewards travel was about to sell me the $78.10 Basic Economy fare, not something I’m at all interested in. Granted, I did not…

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SkyMiles Regional Upgrades DO Work and They Are Appreciated

I recently penned a post on defining value in Atlanta. In that instance, Southwest won my business based on price. However, I alluded to price not always being the deciding factor in that post. In fact, I almost bought a Delta first class ticket, but given the length of flight, Southwest won the day on that one. That said, I remain a Delta SkyMiles Platinum Medallion. Whether one loves or loathes SkyMiles 2015, and whether you are earning more or fewer miles this year, Delta excels with the level of care provided to SkyMiles Medallions. Especially at the the Platinum and Diamond level….. extra-especially the Diamond level (so I’m told ). However, one area where Delta’s elite program historically lagged was the availability of…

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Interesting Comments from Delta SkyMiles

Much was said yesterday about the latest IdeaWorks study on airline award availability got its fair share of coverage. View From the Wing and The Gate both had interesting takes that I concur with. Media was also out with stories on the topic, including my hometown paper, The Atlanta Journal – Constitution. AJC’s Kelly Yamanouchi penned a piece, “Study: Delta still stingy with mileage award flights” that is worth a look. There are two key quotes in the article from SkyMiles Managing Director of Global Programs Karen Zachary that deserve unique attention. “We’ve worked really hard in trying to keep our commitment to opening up more seats on the lowest level,” said Karen Zachary, Delta’s SkyMiles managing director of global…

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Free Flights for Stranded Amtrak Passengers from Delta

Delta Air Lines is offering complimentary transportation aboard select northeast flights for Amtrak customers who had their tickets cancelled due to the rail shutdown in the northeast corridor. Here are the details provided by Delta. Delta is honoring existing tickets for previously scheduled Amtrak service in the Northeast Corridor and adding seats to its Shuttle service for travel between New York LaGuardia (LGA) and Boston Logan (BOS) or Washington Reagan National (DCA) airports through Tuesday, May 19, 2015. Effective immediately and in place through Tuesday, May 19, Delta will: Honor existing Amtrak tickets for travel between Washington, D.C., Boston and New York; Waive change fees for travel on Shuttle flights booked between DCA, BOS and LGA; and Increase seat capacity on…

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The Freddies – Delta, SkyMiles, and an Award-Winning Airline

As already noted by my fellow bloggers at The Gate and Delta Points, Delta Air Lines and the SkyMiles program were not so conspicuously absent from the winner’s list during last week’s Freddie Awards. I didn’t see United on any lists either, but since I tend to write more about Delta, I want to focus on them. Rene at Delta Points says Delta did not win any awards because of the loss of stopovers, overcharging for award tickets, revenue-based earning, and the infamous disappearing award charts, all of which I’m sure are a factor. Brian at The Gate had some thoughts as well, which I concur with too, especially the positive Delta customer experience. The most interesting part of his…

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