Delta Air Lines

Tag Archives for Delta Air Lines.

Delta Further Improves Inflight Internet Offering

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Delta Air Lines is increasing its commitment to GoGo’s latest inflight internet technology, making gate to gate internet access available on more aircraft. GoGo’s 2Ku internet provides uninterrupted coverage just about everywhere, worldwide. It also offers better bandwidth and speed than GoGo’s older ATG technology, and will even feature video streaming. Beginning this summer, Delta passengers will be able to use Wi-Fi and in-flight entertainment from gate to gate on 2Ku-enabled aircraft. Better yet, later this year Delta will offer guests the ability to watch live TV from their own devices on aircraft equipped with 2Ku internet. According to Delta, “2Ku installation has already started on Delta’s Boeing 737-800 and Airbus A319 fleets, and additional fleets will be retrofitted with the new system. By the end of 2016, Delta will…

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The Fly Delta Jets Sign Has More of a Story Than I Thought

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Today, I learned that the giant “Fly Delta Jets” sign that tops the Delta Tech Ops hangar at Atlanta’s Hartsfield-Jackson International Airport has more of a story than I knew. But more on that in a minute. Delta and StoryCorps have begun a partnership to preserve stories and culture from Delta’s storied history. The first phase of the partnership launched in April, when StoryCorps visited aDelta’s offices in Atlanta to record personal accounts of Delta people reflecting on the airline’s culture, mission and values. Delta expects the partnership to expand to include stories from Delta customers. The airline also plans to share a larger collection of stories inflight via Delta Studio. The first interview is a chat between Ed Bastian, Delta’s new CEO, and Glen Hauenstein, President of Delta. According…

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Delta Air Lines Tweaks Upgrade Priority: It’s a Good Thing

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Delta Air Lines took a step forward in respecting loyalty today. (HT: Rapid Travel Chai since I saw this there first.) No, I’m not kidding. This morning, Delta implemented an update to its complimentary Medallion upgrade priority. According to Delta, “Beginning April 30, 2016, Delta will simplify the clearance priority for Medallion Complimentary Upgrades as it continues to build the best elite travel experience for SkyMiles Medallion members.” What happened? Delta is slightly reordering its upgrade priority, and I think it’s a good thing. Key change? Y fares will no longer trump your status. In other words, Silver Medallions on Y fares will no longer upgrade ahead of Diamond Medallions on other fares. While I can’t deny that I have benefited…

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Delta Places Big Order for C Series Jets from Bombardier

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Delta Air Lines will be the U.S. launch customer for Bombardier’s new C series jets with today’s order for 75 CS100 aircraft. According to Delta, “The CS100 features  a state-of-the-art interior with the largest windows in the single-aisle market, full-spectrum ambient lighting, seatback in-flight entertainment, in-flight Wi-Fi, high-capacity overhead bins and among the widest seats of any narrowbody aircraft in a customer-preferred two-by-three Main Cabin and Delta Comfort+ configuration, as well as a two-by-two First Class layout. Bombardier’s all-new, lightweight mainline aircraft will be deployed on short- to medium-haul routes throughout the airline’s network. As part of this transaction, Delta has options for 50 additional C Series aircraft and certain delivery flexibility rights including the ability to substitute the larger…

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Delta Suspends JFK to Istanbul Service

Logo image courtesy of Delta Air Lines

Delta Air Lines announced today that is is suspending its seasonal JFK to Istanbul service was due to start next month. According to Delta, Due to increased security concerns in Turkey, including a travel warning issued by the State Department, and weaker demand for air travel to this market,  Delta has taken the decision to suspend its New York-JFK-Istanbul service due to start in May 2016.  Customers can go to www.delta.com for more information on re-accommodations. My Take I’m not surprised that demand has been impacted by the situation in the Middle East. That, coupled with the fact that Turkish Airlines has nonstop flights in the market, and will be inaugurating flights between Delta’s big hub in Atlanta and Istanbul on May…

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Delta Air Lines Eliminates the Most Annoying Fee Ever

Logo image courtesy of Delta Air Lines

“That’ll be $798 dollars please. Oh, and an extra $25 dollars for offering you the privilege of doing business with us in person.” That just about sums up the “direct ticketing charge” that American Airlines introduced to mainline U.S. airlines several years ago. No more…at least not at Delta Air Lines. Today, Delta confirmed what Points, Miles and Martinis told us last night, it “will no longer charge a fee for customers who purchase their tickets over the phone through Reservation Sales or in person at airports and other ticket office locations.” Apparently, “select European locations” will still get hit with this fee for unknown reasons, but I’ll take what I can get. Previously, Delta charged $25 to purchase a ticket over…

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Say Goodbye to @DeltaAssist and Hello to @Delta

Logo image courtesy of Delta Air Lines

Delta Air Lines announced today that it will move its popular @DeltaAssist Twitter customer service function to the company’s main Twitter account, @Delta. (Feature logo image courtesy of Delta) “We are committed to listening, caring and connecting with our customers 24 hours a day, seven days a week,” said Charisse Evans, Delta’s Vice President – Reservation Sales and Customer Care. “By incorporating @DeltaAssist into @Delta, our customers will have one source for in-the-moment assistance before, during and after their travels, along with access to Delta updates, travel tips and much more.” It is unclear if the @DeltaAssist handle will be deleted at some point, but its profile page is already referring travelers to @Delta, as is a Tweet at the top…

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The End of the Free Ride: A Bridge Too Far

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It’s not a well-kept secret that I have lost an emotional connection to miles and points. I don’t know exactly when it happened, and in truth, there probably is no one single thing or event to point to that caused it. As time went by, it became less and less attractive to me to do be emotionally invested in loyalty programs. My friend, René wrote a post about the balance between fewer elites and first class upsells last week that I couldn’t help but comment on. “Here’s the thing – for every Delta elite having this conversation with themselves, there’s an American and United elite having the same conversation and moving a flight or two to Delta. It’s the natural outcome…

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Delta Silver Medallion: First Call Not So Great

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If you’ve read the blog before, you likely know that I live in Atlanta and fly Delta. Last year, I decided to break up with traditional ideas about loyalty when it comes to airlines. I still flew Delta more than anyone else, but I also spent plenty of time on American and Southwest. Couple this with a slight reduction in overall travel, and the end result was that I dropped from Platinum Medallion to Silver Medallion with Delta. The First Phone Call as Silver Medallion One of the things I loved about being Platinum Medallion was the phone support. Platinum calls were usually picked up by excellent Minnesota-based reservations agents that seemed to know how to do everything. That said,…

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Thoughts on Richard: Not Nixon

Delta Air Lines announced the semi-expected retirement of its CEO, Richard Anderson, today. Ed Bastian will succeed Anderson as CEO, and Glen Hauenstein will be elevated to President of Delta. I met Richard just once, and I found him to be remarkably affable. While I’m sure he has his CEO moments, he honestly struck me as someone that would be OK to sit down and have a beer with. That’s about the nicest thing I’ve ever said about any airline CEO. Though I still wish I had asked him these two questions. Change is hard, and the last few years have seen a lot of remarkable change in the airline industry. I’d opine that Richard Anderson has played a major…

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