Delta Air Lines

Tag Archives for Delta Air Lines.

Flight Fuel: Delta’s New Inflight Dining Program

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Delta Air Lines is re-imagining its inflight dining program for main cabin customers. Beginning June 1, Flight Fuel will replace the EATS menu on flights over 900 miles in North America. According to Delta, “The newly branded Flight Fuel program extends far beyond a name change, it’s really about introducing multiple new menu offerings and providing transparency into ingredient and allergen information for customers,” said Allison Ausband, Delta’s Senior Vice President of In-Flight Service. “This latest enhancement is another step in the right direction for Delta as we continue to improve the overall customer experience and provide a variety of fresh, healthy options in flight.” Three Flight Fuel Menus Flight Fuel – most flights over 900 miles Flight Fuel Premium –…

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Delta Repairs an Upgrade Problem

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Delta SkyMiles companion upgrades have been a pet-peeve of mine….well….forever. Nothing more annoying than seeing yourself glued to the bottom of the upgrade list just because you had the audacity to take a trip with your spouse. Frankly, if anyone at Delta asked me for my opinion, I would tell them that this bugs me more than award availability. Well, the folks at SkyMiles are about to make the second positive change to the Medallion upgrade program in just a few weeks as RenésPoints wrote last night. According to Delta.com, “We recently surveyed our Medallion members about our companion policy for Complimentary Upgrades, and a majority of you voted that Medallion members traveling with a companion should clear for Complimentary Upgrades…

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The Morning After: Delta Comfort Plus

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Delta Medallions are getting used to a new way of doing business as of May 16th.  As you may know, Monday was the day that Delta Comfort+™ seats became a separate class of service for booking purposes and Medallion eligibility for an “upgrade” to Comfort+ began being managed more like traditional elite “upgrades” than a better seat most Medallions were always eligible for. Let’s review just a few highlights of what has changed. Medallions remain eligible for complimentary “upgrades” to Comfort+. Diamonds and Platinums are eligible at booking, and Golds and Silvers are eligible at three days and one day prior to travel. You need to request the “upgrade”. If you have the audacity to travel with a companion, your “upgrade”…

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Delta Sows Some Pricing Oats

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Forget about SkyMiles for a minute and let me be clear – I like flying Delta. And not just because their largest hub is less than a 20 minute Uber ride from my front porch. The airline runs like a well-oiled machine most of the time, and being an ex-airline ops guy, they get the things right that I appreciate most. I rarely worry about a delay when I book a Delta flight. Sometimes they happen, but things almost always work out as well as they possibly could. Delta people are almost always polite and helpful. In the few instances a year that I check a bag, I’ve never waited an excessive amount of time at baggage claim. In Atlanta, I rarely…

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Delta Further Improves Inflight Internet Offering

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Delta Air Lines is increasing its commitment to GoGo’s latest inflight internet technology, making gate to gate internet access available on more aircraft. GoGo’s 2Ku internet provides uninterrupted coverage just about everywhere, worldwide. It also offers better bandwidth and speed than GoGo’s older ATG technology, and will even feature video streaming. Beginning this summer, Delta passengers will be able to use Wi-Fi and in-flight entertainment from gate to gate on 2Ku-enabled aircraft. Better yet, later this year Delta will offer guests the ability to watch live TV from their own devices on aircraft equipped with 2Ku internet. According to Delta, “2Ku installation has already started on Delta’s Boeing 737-800 and Airbus A319 fleets, and additional fleets will be retrofitted with the new system. By the end of 2016, Delta will…

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The Fly Delta Jets Sign Has More of a Story Than I Thought

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Today, I learned that the giant “Fly Delta Jets” sign that tops the Delta Tech Ops hangar at Atlanta’s Hartsfield-Jackson International Airport has more of a story than I knew. But more on that in a minute. Delta and StoryCorps have begun a partnership to preserve stories and culture from Delta’s storied history. The first phase of the partnership launched in April, when StoryCorps visited aDelta’s offices in Atlanta to record personal accounts of Delta people reflecting on the airline’s culture, mission and values. Delta expects the partnership to expand to include stories from Delta customers. The airline also plans to share a larger collection of stories inflight via Delta Studio. The first interview is a chat between Ed Bastian, Delta’s new CEO, and Glen Hauenstein, President of Delta. According…

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Delta Air Lines Tweaks Upgrade Priority: It’s a Good Thing

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Delta Air Lines took a step forward in respecting loyalty today. (HT: Rapid Travel Chai since I saw this there first.) No, I’m not kidding. This morning, Delta implemented an update to its complimentary Medallion upgrade priority. According to Delta, “Beginning April 30, 2016, Delta will simplify the clearance priority for Medallion Complimentary Upgrades as it continues to build the best elite travel experience for SkyMiles Medallion members.” What happened? Delta is slightly reordering its upgrade priority, and I think it’s a good thing. Key change? Y fares will no longer trump your status. In other words, Silver Medallions on Y fares will no longer upgrade ahead of Diamond Medallions on other fares. While I can’t deny that I have benefited…

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Delta Places Big Order for C Series Jets from Bombardier

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Delta Air Lines will be the U.S. launch customer for Bombardier’s new C series jets with today’s order for 75 CS100 aircraft. According to Delta, “The CS100 features  a state-of-the-art interior with the largest windows in the single-aisle market, full-spectrum ambient lighting, seatback in-flight entertainment, in-flight Wi-Fi, high-capacity overhead bins and among the widest seats of any narrowbody aircraft in a customer-preferred two-by-three Main Cabin and Delta Comfort+ configuration, as well as a two-by-two First Class layout. Bombardier’s all-new, lightweight mainline aircraft will be deployed on short- to medium-haul routes throughout the airline’s network. As part of this transaction, Delta has options for 50 additional C Series aircraft and certain delivery flexibility rights including the ability to substitute the larger…

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Delta Suspends JFK to Istanbul Service

Logo image courtesy of Delta Air Lines

Delta Air Lines announced today that is is suspending its seasonal JFK to Istanbul service was due to start next month. According to Delta, Due to increased security concerns in Turkey, including a travel warning issued by the State Department, and weaker demand for air travel to this market,  Delta has taken the decision to suspend its New York-JFK-Istanbul service due to start in May 2016.  Customers can go to www.delta.com for more information on re-accommodations. My Take I’m not surprised that demand has been impacted by the situation in the Middle East. That, coupled with the fact that Turkish Airlines has nonstop flights in the market, and will be inaugurating flights between Delta’s big hub in Atlanta and Istanbul on May…

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Delta Air Lines Eliminates the Most Annoying Fee Ever

Logo image courtesy of Delta Air Lines

“That’ll be $798 dollars please. Oh, and an extra $25 dollars for offering you the privilege of doing business with us in person.” That just about sums up the “direct ticketing charge” that American Airlines introduced to mainline U.S. airlines several years ago. No more…at least not at Delta Air Lines. Today, Delta confirmed what Points, Miles and Martinis told us last night, it “will no longer charge a fee for customers who purchase their tickets over the phone through Reservation Sales or in person at airports and other ticket office locations.” Apparently, “select European locations” will still get hit with this fee for unknown reasons, but I’ll take what I can get. Previously, Delta charged $25 to purchase a ticket over…

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