Delta Air Lines

Tag Archives for Delta Air Lines.

Interesting Comments from Delta SkyMiles

Much was said yesterday about the latest IdeaWorks study on airline award availability got its fair share of coverage. View From the Wing and The Gate both had interesting takes that I concur with. Media was also out with stories on the topic, including my hometown paper, The Atlanta Journal – Constitution. AJC’s Kelly Yamanouchi penned a piece, “Study: Delta still stingy with mileage award flights” that is worth a look. There are two key quotes in the article from SkyMiles Managing Director of Global Programs Karen Zachary that deserve unique attention. “We’ve worked really hard in trying to keep our commitment to opening up more seats on the lowest level,” said Karen Zachary, Delta’s SkyMiles managing director of global…

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Free Flights for Stranded Amtrak Passengers from Delta

Delta Air Lines is offering complimentary transportation aboard select northeast flights for Amtrak customers who had their tickets cancelled due to the rail shutdown in the northeast corridor. Here are the details provided by Delta. Delta is honoring existing tickets for previously scheduled Amtrak service in the Northeast Corridor and adding seats to its Shuttle service for travel between New York LaGuardia (LGA) and Boston Logan (BOS) or Washington Reagan National (DCA) airports through Tuesday, May 19, 2015. Effective immediately and in place through Tuesday, May 19, Delta will: Honor existing Amtrak tickets for travel between Washington, D.C., Boston and New York; Waive change fees for travel on Shuttle flights booked between DCA, BOS and LGA; and Increase seat capacity on…

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The Freddies – Delta, SkyMiles, and an Award-Winning Airline

As already noted by my fellow bloggers at The Gate and Delta Points, Delta Air Lines and the SkyMiles program were not so conspicuously absent from the winner’s list during last week’s Freddie Awards. I didn’t see United on any lists either, but since I tend to write more about Delta, I want to focus on them. Rene at Delta Points says Delta did not win any awards because of the loss of stopovers, overcharging for award tickets, revenue-based earning, and the infamous disappearing award charts, all of which I’m sure are a factor. Brian at The Gate had some thoughts as well, which I concur with too, especially the positive Delta customer experience. The most interesting part of his…

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Pulling a Jet for Charity – Still Time to DONATE


Yesterday, I was privileged to join a team of bloggers and media folks at the Delta Air Lines Relay for Life Jet Pull. My team, Global Hashtags, joined a motivated and enthusiastic group of Delta employees and customers to raise money for the American Cancer Society. Arriving at the event, it was obvious this was a big deal for Delta, and kudos to them for hosting such an awesome day. You could not have asked for better weather, but even more beautiful than that is the fact the we’ve managed to raise over $5,000!! Thanks to all who donated to help support the fight against cancer. Better yet, there is still time to donate. The Global Hashtags team donation page…

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Alaska Air Encroaching Further into Delta Territory

Big news this morning from Alaska Airlines. The carrier plans to begin service to Charleston, Raleigh/Durham, and Nashville from its Seattle hub. Each of these cities, especially Raleigh/Durham, are big Delta markets and have historical service connections to Delta. According to Alaska’s press release, “Our loyal customers tell us they want new and exciting non-stop destinations, and we are listening,” said John Kirby, the airline’s vice president of capacity planning. “We’re pleased to be adding new non-stop service to three highly-requested business and leisure destinations not currently served nonstop from Seattle. Nonstop flights equate to shorter travel times and more convenience for our customers.” Here’s a summary of the new services, which begin this fall. Summary chart courtesy of Alaska Airlines In an…

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Standing By For Your Delta Flight


I really try to avoid flying on Fridays. It’s busy. Flights are packed. Airports are packed. Everyone just wants to get home. Generally, I plan my days around sticking to the flights I have booked, but sometimes, things line up in a way that you need to change plans. While Delta’s more restrictive same day confirmed policy has generally turned out OK for me, yesterday was not one of those days. I started working the phone the evening before my flight – no can do. (Traveling on a V fare for the record.) Most of Friday morning, including an interaction with the @DeltaAssist folks – still nothing. The airport ticket counter would not even place my non-status colleague on the…

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Delta Air Lines Rocks Q1

The disastrous results of SkyMiles 2015 are in – Delta earned more money in the first quarter of 2015 than in any other Q1 in its history. From Delta’s press release: Delta’s adjusted pre-tax income for the March 2015 quarter was $594 million, an increase of $150 millionover the March 2014 quarter on a similar basis.  Delta’s adjusted net income for the March 2015 quarter was $372 million, or $0.45 per diluted share, and its adjusted operating margin was 8.8 percent. On a GAAP basis, Delta’s March quarter pre-tax income was $1.2 billion, operating margin was 14.9 percent and net income was $746 million, or $0.90 per share. Results include $136 million in profit sharing expense, recognizing Delta employees’ contributions toward meeting the company’s financial goals. The company used its strong cash generation in the quarter to…

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Delta Considers Shanghai Hub – But What About Tokyo?

Bloomberg is reporting that Delta Air Lines is considering establishing a hub in Shanghai. Let’s take a closer look at what was reported. The article quoted Delta CEO Richard Anderson in an employee message. “When you think about what our strategy is long-term, we need to have a hub in Shanghai like the one we have in Amsterdam…” Delta has a growing partnership with China Eastern and Shanghai Airlines, and this would allow them to capitalize on that much in the way they have worked with KLM in Amsterdam. But to my question about Tokyo. Yes, Delta has a long-standing hub operation in Tokyo inherited from its merger with NWA. It’s also a hub that has seen a lot of…

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Delta Updates Its Smartphone Apps

Over the last few days, Delta rolled out an updated version of its smartphone apps. I just picked it up on the iTunes app store last night. Most useful in this update is the addition of the ability to view seatmaps and select seats during the booking process. This fixes a big problem for the app in my book. Yay! On the other hand, there’s still one annoyance with the app that makes me crazy. Let’s say you shop for flights one-way from ATL to DCA. Want to shop in reverse? Put DCA in the origination box, and this happens.   You wind up needing to input a third city, one that you don’t want to fly to, in one of…

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Hertz President’s Circle for Delta SkyMiles Platinum

You might remember that Delta has launched a partnership with Hertz that will grant you some level of Hertz status depending on your SkyMiles Medallion status (Gold and higher). This promotion first became available back in December. I registered immediately, but was advised that my registration had already been processed and I needed to wait. DeltaPoints covered some of the issues with this extensively. Well, rather than be proactive like DeltaPoints, I decided to wait it out. Then I waited, and waited, and waited, and waited some more. In the end, something that I first attempted to register for around the Christmas holidays finally appeared on April 2, 2015. This isn’t my first time as a President’s Circle member, and I’m…

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