SkyMiles

Tag Archives for SkyMiles.

On Delta, Southwest, and Defining Value in Atlanta

Living in Atlanta, I’m going to fly Delta. The End…sort of. I’ve called Delta an airline that does the right things well, and they are. The overwhelming majority of my Delta service experiences are top notch. But just saying that does not mean that I don’t occasionally look around. Recently, I experimented successfully (IMHO) with American in Atlanta. Then there are other little nuggets of opportunity….. like returning from Orlando after a quick summer getaway cruise. I spent this morning shopping for return flights as the flights down are already done and here’s what I found. Delta (MCO-ATL) Southwest (MCO-ATL) At some point, the miles and elite benefits matter a lot less than money in the bank. The lowest available Southwest…

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Back on Delta – Just to Lose My Comfort+ Seat

I’m airborne as I type having just boarded my Delta flight. When I arrived at the gate, the agent was soliciting volunteers. I haven’t had the opportunity to volunteer in years, and I had plenty of time, so I figured, what the heck? The offer was $300 Delta Dollars in exchange for my seat and transportation to my destination a mere 2 hours later. I went for it. Boarding begins, and things are progressing. Very late in the boarding process the agent asks on the PA “Is MJ still in the boarding area?” I wave at him, and he says we’re probably gonna use your seat, just have a seat and we’ll call you up.” Of course, by this time,…

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Interesting Comments from Delta SkyMiles

Much was said yesterday about the latest IdeaWorks study on airline award availability got its fair share of coverage. View From the Wing and The Gate both had interesting takes that I concur with. Media was also out with stories on the topic, including my hometown paper, The Atlanta Journal – Constitution. AJC’s Kelly Yamanouchi penned a piece, “Study: Delta still stingy with mileage award flights” that is worth a look. There are two key quotes in the article from SkyMiles Managing Director of Global Programs Karen Zachary that deserve unique attention. “We’ve worked really hard in trying to keep our commitment to opening up more seats on the lowest level,” said Karen Zachary, Delta’s SkyMiles managing director of global…

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The Freddies – Delta, SkyMiles, and an Award-Winning Airline

As already noted by my fellow bloggers at The Gate and Delta Points, Delta Air Lines and the SkyMiles program were not so conspicuously absent from the winner’s list during last week’s Freddie Awards. I didn’t see United on any lists either, but since I tend to write more about Delta, I want to focus on them. Rene at Delta Points says Delta did not win any awards because of the loss of stopovers, overcharging for award tickets, revenue-based earning, and the infamous disappearing award charts, all of which I’m sure are a factor. Brian at The Gate had some thoughts as well, which I concur with too, especially the positive Delta customer experience. The most interesting part of his…

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Alaska Air Encroaching Further into Delta Territory

Big news this morning from Alaska Airlines. The carrier plans to begin service to Charleston, Raleigh/Durham, and Nashville from its Seattle hub. Each of these cities, especially Raleigh/Durham, are big Delta markets and have historical service connections to Delta. According to Alaska’s press release, “Our loyal customers tell us they want new and exciting non-stop destinations, and we are listening,” said John Kirby, the airline’s vice president of capacity planning. “We’re pleased to be adding new non-stop service to three highly-requested business and leisure destinations not currently served nonstop from Seattle. Nonstop flights equate to shorter travel times and more convenience for our customers.” Here’s a summary of the new services, which begin this fall. Summary chart courtesy of Alaska Airlines In an…

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Standing By For Your Delta Flight

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I really try to avoid flying on Fridays. It’s busy. Flights are packed. Airports are packed. Everyone just wants to get home. Generally, I plan my days around sticking to the flights I have booked, but sometimes, things line up in a way that you need to change plans. While Delta’s more restrictive same day confirmed policy has generally turned out OK for me, yesterday was not one of those days. I started working the phone the evening before my flight – no can do. (Traveling on a V fare for the record.) Most of Friday morning, including an interaction with the @DeltaAssist folks – still nothing. The airport ticket counter would not even place my non-status colleague on the…

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Delta Air Lines Rocks Q1

The disastrous results of SkyMiles 2015 are in – Delta earned more money in the first quarter of 2015 than in any other Q1 in its history. From Delta’s press release: Delta’s adjusted pre-tax income for the March 2015 quarter was $594 million, an increase of $150 millionover the March 2014 quarter on a similar basis.  Delta’s adjusted net income for the March 2015 quarter was $372 million, or $0.45 per diluted share, and its adjusted operating margin was 8.8 percent. On a GAAP basis, Delta’s March quarter pre-tax income was $1.2 billion, operating margin was 14.9 percent and net income was $746 million, or $0.90 per share. Results include $136 million in profit sharing expense, recognizing Delta employees’ contributions toward meeting the company’s financial goals. The company used its strong cash generation in the quarter to…

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Hertz President’s Circle for Delta SkyMiles Platinum

You might remember that Delta has launched a partnership with Hertz that will grant you some level of Hertz status depending on your SkyMiles Medallion status (Gold and higher). This promotion first became available back in December. I registered immediately, but was advised that my registration had already been processed and I needed to wait. DeltaPoints covered some of the issues with this extensively. Well, rather than be proactive like DeltaPoints, I decided to wait it out. Then I waited, and waited, and waited, and waited some more. In the end, something that I first attempted to register for around the Christmas holidays finally appeared on April 2, 2015. This isn’t my first time as a President’s Circle member, and I’m…

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First Delta Comfort+™ Flight – Above Average

Delta’s rebrand of its former Economy Comfort product has caught a bit of ribbing by some. Why? It’s easy to just shorten Comfort+ to C+. Last week, was my first opportunity to try the product since its March 1 introduction. While coach will always be coach, there are a few things that are hard to ignore. (Image courtesy of Delta Air Lines) There really is extra legroom – Yes, I know this is what everyone used to get, and in a world that is fair, should get. But we are where we are. I boarded late but there was a place for my bag – I know the “dedicated overhead bin space” idea has gotten some play. While I didn’t seen…

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Are You Amazed that Alaska Air Didn’t Just “Roll Over and Die?” – I’m Not

A headline caught my eye yesterday – Analyst amazed by Alaska Airlines’s ability to fight off Delta, not ‘just roll over and die’. The article, from the Puget Sound Business Journal, goes on to quote IdeaWorks Co. President Jay Sorenson, “I don’t think it’s gone according to plan for Delta, because Alaska Airlines didn’t just roll over and die,” Sorenson said. “This intense competition seems to have made them (Alaska) into a better airline, and I would never have predicted that outcome.” I, for one, am not surprised. Alaska Airlines is a unique company, and an airline I’ve long admired. My first experience flying them was…ahem…a few years ago, aboard a Boeing 737-200 combi from King Salmon to Anchorage. I thought they…

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